Returns, Refunds & Complaints Policy for Flower Delivery Old Malden
Our Commitment to Fresh Flowers in Old Malden
At Flower Delivery Old Malden, we pride ourselves on being a trusted local florist, delivering fresh flowers to homes and businesses throughout Old Malden and its surrounding areas. Your satisfaction is at the heart of what we do. We guarantee that all our flowers arrive looking beautiful and vibrant, exactly as you expect from a reputable floral provider.
Damaged-on-Arrival Policy
We understand how disappointing it is to receive flowers that are not in perfect condition. If your order arrives with any signs of damage or does not meet your expectations, please contact us as soon as possible after delivery. To help us serve you better, we may request photos of the damaged flowers or packaging. Our team will work swiftly to resolve your concerns and ensure that you are completely satisfied with your experience.
Freshness Guarantee & Window
Every bouquet we dispatch is hand-tied and arranged to ensure maximum freshness. We offer a Fresh Flowers Guarantee for all deliveries in Old Malden, valid for 5 days from your delivery date. If the flowers fail to remain fresh during this period, provided they are cared for in accordance with our guidelines, we are more than happy to discuss suitable resolutions with you.
Refunds & Replacement Options
Your happiness is our priority. In the rare event that you are not satisfied with your flowers—whether due to damage on arrival or lack of freshness within the guaranteed window—we offer the following options:
- Replacement: We will deliver a brand new bouquet to you at the earliest opportunity.
- Refund: If a replacement is not suitable, we can arrange for a full or partial refund, depending on the specific circumstances of the order and outcome.
Refunds will be processed using your original method of payment. The refund process may take a few working days to complete, but we always strive to handle these requests swiftly and smoothly.
How to Make a Complaint
We value every customer and take complaints very seriously. If you are dissatisfied with any aspect of our service or your floral delivery, we encourage you to contact us promptly. Please provide details such as your order number, delivery address, and specific concerns, so that we can investigate and address your issue thoroughly.
Our friendly team will respond as quickly as possible to discuss your complaint and work towards a fair resolution, whether this involves a refund, replacement, or other suitable remedy. We appreciate your feedback, as it helps us maintain and improve our high standards of service in the Old Malden community.
Your Trusted Local Florist
Flower Delivery Old Malden has built a reputation for reliability and top-quality floral arrangements. We serve households, local businesses, and organisations throughout Old Malden with exceptional care. Our dedication to your satisfaction extends from our fresh flowers guarantee to our transparent refunds, returns, and complaints processes. Thank you for choosing us as your local florist in Old Malden.
