Welcome to the Terms & Conditions governing all online orders placed with Flower Delivery Old Malden. These Terms & Conditions set out your legal rights and obligations, as well as ours, regarding the use of our e-commerce platform for ordering flowers. The terms apply to customers placing orders for flower delivery within Old Malden and surrounding areas. Please read them carefully before placing an order. By accessing our website, using our services, or purchasing goods, you are deemed to accept and be bound by these Terms & Conditions. If you do not agree with any part, you must not use our website or services.
Flower Delivery Old Malden offers a curated selection of floral arrangements and related gift products for delivery within Old Malden and neighbouring communities. Our online platform allows you to view our range, select your preferred items, and place orders for delivery to your chosen recipient's address.
Orders may be placed directly through our website. To complete your order:
We accept payment via the methods displayed on our checkout page, which typically include major credit and debit cards. Payment in full must be received at the time of order; we do not offer credit arrangements. Upon payment, you authorise us to charge the full order amount to your selected payment method.
Your payment information is processed securely. All transactions are subject to authentication and authorisation by your card issuer. If payment is declined, the order will not be processed. Prices listed on our website include VAT and any applicable delivery fees, which are clearly indicated at checkout before payment is finalised.
Should you wish to amend or cancel your order, please contact us as soon as possible via the website's customer portal (or the available means outlined on our contact page). We will make every reasonable effort to accommodate amendment and cancellation requests. However, due to the perishable nature of flowers and our preparation cycles, the following conditions apply:
We provide flower delivery services throughout Old Malden and the surrounding communities, depending on coverage and availability. Delivery dates and times are indicated at the time of order. While we take every care to deliver on your chosen date, unforeseen circumstances (such as adverse weather, traffic conditions, or force majeure) may occasionally cause delays. Should a delay occur, we will communicate with you promptly.
If a recipient is unavailable at the time of delivery, our driver will use reasonable efforts to leave the flowers with a neighbour or in a safe location, or attempt redelivery at our discretion. The exact procedures may vary according to local delivery practices.
Please ensure that delivery details have been entered correctly. We are not responsible for failed deliveries if incorrect or incomplete address details are provided. Additional redelivery charges may apply if an order has to be delivered again due to customer error.
While we endeavour to supply flowers as depicted on our website, occasionally certain flowers or gift items may be unavailable due to seasonal availability or supply chain interruptions. We reserve the right to substitute items of equal or greater value and similar style without prior notice. Such substitutions are always made with the recipient’s satisfaction in mind.
Due to the perishable nature of our products, returns are generally not accepted unless there is a proven fault in quality or service. If you are dissatisfied with the flowers delivered—whether due to quality concerns or a significant departure from your order—you must notify us within 24 hours of delivery, providing evidence (such as photographs) where appropriate.
Where a claim is found to be valid, we will either replace the product promptly or issue a full or partial refund at our discretion.
It is your responsibility to ensure all order details—including recipient name, delivery address, contact details, and personalised messages—are accurate and complete. Updates, changes, or corrections requested after order submission cannot be guaranteed and may be subject to additional fees or limitations.
Where applicable, you are responsible for obtaining consent from the recipient for the sharing of their contact information, as necessary for successful delivery and communication.
All content on our website, including product images, descriptions, logos, and the website design itself, are the property of Flower Delivery Old Malden or its licensors. None of this content may be copied, reproduced, distributed, or otherwise used without our express written consent.
To the extent permitted by law, Flower Delivery Old Malden excludes any liability for loss, damage, or injury resulting from:
Your privacy is important to us. All personal data collected during the order process is processed in accordance with our Privacy Policy and in line with current UK data protection laws. We use your personal data solely for the purpose of fulfilling orders, customer service, and, where you have expressly consented, marketing communications. You can request access, correction, or deletion of your data at any time, subject to legal retention requirements.
Occasionally, we offer promotional codes, discounts, or special offers. These are subject to specific terms and restrictions as published at the time of the promotion. Only one promotional code may be used per transaction unless stated otherwise. Discounts cannot be applied retrospectively on completed orders.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be published on our website and will become effective immediately for all orders placed thereafter. Your continued use of our website and services signifies your acceptance of the latest version of these Terms & Conditions.
These Terms & Conditions and any dispute or claim arising from or related to them, including non-contractual matters, are governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the English courts.
Please note that these Terms & Conditions apply to all online customers ordering for delivery in Old Malden as well as the surrounding areas. If you have any queries regarding these terms or require further clarification, please contact us via the contact options provided on our website.
Thank you for choosing Flower Delivery Old Malden. We are committed to providing exceptional floral products and reliable delivery service throughout Old Malden and its neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Old Malden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Old Malden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
